Contact Us
Contact Us
How can we assist?
Please tell us about who you are and what you need so we can best assist you.
Member & Provider Support:
Phone: 877-226-2378
Our customer service hotline is available to you 24 hours a day, 7 days a week, 365 days a year.
Email: contact@medtipster.com
Sales Support:
Phone: 877-207-5939
Email: proposals@medtipster.com
Providers
Welcome Providers!
Thank you for the work you do to support the health of our members.
This page is to provide you with information that you’ll need relating to the pharmacy benefits of our members. If you need additional assistance please contact us.
Provider Support:
Phone: 877-226-2378
Our provider support hotline is available to you 24 hours a day, 7 days a week, 365 days a year.
Email: contact@medtipster.com
Provider Resources
2026 Formulary
This formulary is the list of drugs that are included in your prescription plan. Please keep in mind coverage can vary by plan.
download formulary
Prior Authorization
Use this form to begin a Prior Authorization request. If you have questions please call our customer service hotline.
download form
Specialty Pharmacy
Specialty Pharmacy
HealthDyne Specialty Services
Medtipster has partnered with HealthDyne Specialty Services for your specialty medication needs. Here’s what you need to know to use that service.
HealthDyne Specialty Services is an industry-leading provider of specialty medications. We are committed to providing personalized care to each member, ensuring they have the tools necessary to understand and manage their condition. We will work with you, your doctors and nursing staff to create a personalized treatment plan that will provide you with the best possible outcomes. Our experienced pharmacy staff will provide you with complete patient support.
Working together to improve your health
HealthDyne Specialty Services understands that patients who use specialty medications require special, personalized care, that’s why we will pair you with a Patient Care Advocate. Your Patient Care Advocate will work with you to deliver the right care. Our pharmacy fully supports you through:
- Medication delivery: We know that getting your medication on time is important. Your medications will be carefully packaged in a temperature controlled pack and discreetly shipped to ensure confidentiality and stability.
- Insurance and financial assistance coordination: HealthDyne Specialty Services will coordinate your benefits and insurance coverage, assist with obtaining prior authorizations, and identify additional options to lower costs. When possible, they will direct you to grants and/or other financial assistance to help bridge benefit gaps.
- Expert Support: Once you enroll, you will be assigned a Patient Care Advocate who is familiar with your disease state. Your Patient Care Advocate will provide you with the support needed to manage your condition and schedule prescription refills.
Getting started
To get started, ask your doctor to send your prescription to HealthDyne Specialty Services electronically or by fax to 800-530-8589. Your doctor can also speak with our experienced team of pharmacists by calling 800-641-8475. Your Patient Care Advocate will contact you to help you enroll in our specialty pharmacy program, schedule your medication delivery, and help you manage your medical supplies.
With HealthDyne Specialty Services, you’ll have the peace of mind knowing that you have access to the medications, tools and resources to manage your health. To learn more about HealthDyne Specialty Services, contact us at 800-641-8475 or visit www.healthdynespecialty.com
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Member Access
Member Login
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Register
Sign in to manage your pharmacy benefit account.
Don’t have an account? No problem, simply click Register to set one up.
Welcome Members!
We are pleased to have been selected to administer your prescription benefit plan.
Medtipster is an innovative Pharmacy Benefits Administrator (PBA) that offers access to pharmacies in your local community and tools to assist you in managing and navigating your prescription benefit.
We are a member centric Pharmacy Benefits Administrator with key partnerships uniquely positioned to develop best in class pharmacy solutions.
Medtipster Mobile App
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How can we assist?
Member Resources
Member Support:
877-226-2378
Our member service hotline is available to you 24 hours a day, 7 days a week, 365 days a year. Please contact us for any questions regarding your pharmacy benefits.
Search for FREE generics
Are you a MedtipsterFree member? Click to search for FREE generic medications at your local pharmacies
Member Resources
Birdi Mail Order
Medtipster has partnered with Birdi (formerly NoviXus) to provide excellent Mail Delivery. Here’s what you need to know to use the service.
Learn More
Amazon Mail
Medtipster has partnered with Amazon (formerly PillPack) to offer Mail Delivery. Here’s what you need to know to use this service.
Learn More
Specialty Pharmacy
Medtipster has partnered with HealthDyne Specialty Services for your specialty medication needs. Here’s what you need to know to use that service.
Learn More
2026 Formulary
This formulary is the list of drugs that are included in your prescription plan. Please keep in mind coverage can vary by plan.
download formulary
Prior Authorization
Use this form to begin a Prior Authorization request. If you have questions please call our customer service hotline.
Download form
Direct Member Reimbursement
Use this form but please contact us at 877-226-2378 for personal assistance with your reimbursement request.
download form
Pillpack Mail Order
Mail Delivery by PillPack
Medtipster has partnered with PillPack to offer Mail Delivery
A simple, innovative way to manage your prescription medications. PillPack. by Amazon pharmacy, is a full-service pharmacy that sorts your medication by the dose and delivers them to your door at no additional cost. We especially recommend this service if you take a medication on an ongoing basis. Here’s what you need to know to use the service.
With Mail Delivery by PillPack you get...
- Pre-sorted medications - If you take daily medication, PillPack can pre-sort them by date and time.
- Home delivery - Get the medications you need delivered to your door every month.
- No additional costs - With PillPack, service and shipping are always free. You simply pay your copays.
Get Started
Grab your
Medtipster ID Card
List of medications
Doctors information
Payment method
You can sign up online or call PillPack Customer Service:
Enroll Online
Get started and enroll online today
Call PillPack Customer Service at 1-855-966-0966
Choose Packaging Preferences
During the Sign up process you will have 2 options to select HOW you want to receive your medications by mail.
90-day supply in bottles
Payment
- PillPack makes payments easy - Just add your preferred payment method and they'll charge you for your copays each time your medication ships.
- You can use a credit card, debit card, HSA/FSA, or a bank account - And you can update your payment information anytime through your online account.
Prescription Order Status
When your medications on its way, PillPack keeps you updated with email and text message alerts. They also provide a tracking number for every shipment. If you ever have questions, you can always call 1-855-966-0966.
PillPack Customer Service
Pharmacists are available for consultations 24 hours a day 7 days a week if you have questions about your medications, including how to take it, what to do if you miss a dose, side effects or drug interactions. For medical emergencies, please call 911.
- Call PillPack at 1-855-966-0966, hours below:
- Monday to Friday 8 am - 10 pm ET
- Saturday to Sunday 10 am - 8 pm ET
- After normal business hours, a voicemail service is available for customers. Leave a message and a pharmacist will return urgent calls within 30 minutes.
- Email PillPack at hello@pillpack.com - PillPack customer service teams are happy to help. However, if you have an urgent clinical need, please call 911.
Want to know more?
You can find out more information on our integrated service by visiting PillPack for Cerpass.
Birdi Mail Order
Mail Delivery by Birdi
Medtipster has partnered with Birdi (formerly NoviXus) to offer Mail Delivery
Mail Delivery offers free delivery of medications to a convenient place - home, work, or doctor’s office. We recommend this service if you take a medication on an ongoing basis. Here’s what you need to know to use the service.
Get Started
Grab your
Medtipster ID card
List of medications
Doctors information
Payment method
You can sign up online, by phone, or by mail
Enroll Online
Get started and enroll and online today
Call Birdi Customer Service 1-877-668-4987
Complete the Mail Order Enrollment Form and mail to Birdi.
90 Day Prescription
Your doctor must write your prescription for a 90-day supply (or the number of days your plan allows for mail service). There may be limitation on some medications, such as controlled medications, due to state and federal laws. Send your original prescriptions to Birdi, one of these ways:
Electronically
This is the quickest way to fill your prescription. Ask your doctor to electronically send your prescription to Birdi Pharmacy Services.
By Fax
1-877-395-4836. Only prescribers may fax prescriptions to a pharmacy. *Provider helpdesk please call 1-877-269-1159.
By Mail
Write your Member ID and date of birth on your prescriptions, and mail to:
Birdi
PO Box 8004
Novi, Michigan 48376-8004
Birdi Forms and Documents
You can find helpful forms and documents at birdirx.com, scroll down to the documents section.
Refilling Prescriptions
Birdi offers several easy ways to order your prescriptions. The best time to order refills is when you have a 14 day supply of your medicine left. This will ensure you receive your refill before you run out of your medicine.
- By Phone: Order by calling Birdi Patient Care Center at 1-877-668-4987 (24 hr automated phone line)
- Online: Create an account that allows you to securely log in to request a refill prescription. Visit birdirx.com
Payment
Payment is required with every prescription order. Birdi accepts Visa, MasterCard, American Express, Discover, and checks. Make your copayment by phone at 1-877-668-4987 or by mail. Once you have registered an online account, you can add or update your payment cards online or through our automated phone system.
Medication Preference
Birdi substitutes FDA-approved generic equivalent drugs for any brand name medications ordered, if available and permitted by your doctor. A generic drug is a variation of a brand name that has the same effectiveness, quality, safety, and strength, as confirmed by the FDA. If you prefer to receive only brand medications and pay the additional cost, please contact Birdi Patient Care Center.
Prescription Order Shipping
Your prescription order will be shipped using US Mail. Some items may be shipped by expedited courier. Refrigerated items are shipped in accordance with FDA and manufacturers’ specifications. For your security, some controlled substances may require a signature at delivery. You may check the status of your prescription order by calling Birdi at 1-877-668-4987.
Member Services
Member services representatives at Birdi Patient Care Center are available to answer questions and help with your mail delivery prescription orders. Pharmacists are available for consultations if you have questions about your medications, including how to take it, what to do if you miss a dose, side effects or drug interactions. For medical emergencies, please call 911.
By Phone: 1-877-668-4987
Online: www.birdirx.com
Mailing Address:
Birdi
PO Box 8004
Novi,
Michigan 48376-8004
Privacy Statement
Privacy Statement
Privacy Policy
Your ("you") relationship with Medtipster ("we" or "us") will not only be valuable and educational, it will also be secure. We understand that you may have concerns about the privacy of your information, which is why we put together this Privacy Policy - to let you know how committed Medtipster is to your privacy. This Privacy Policy describes how Medtipster will collect, maintain and use your information.
Mission
SIMPLY PUT
We will not collect your private information without your knowledge.
We will not knowingly disclose your personal information to third parties, except as provided for herein.
We will allow you to determine, and modify, the reasons for which we use your personal information.
We will allow you to view, update or change your personal information.
We will take the steps outlined herein to secure the information we collect from you.
INFORMATION THAT WE COLLECT
Private Information
Private information includes personal information (defined below) and sensitive information (defined below). We understand that the personal or sensitive information you share with Medtipster is just that - personal and sensitive. If you feel comfortable enough to share your private information with Medtipster, we will honor your trust.
Personal Information
Personal information is information that can identify you. This includes information such as your name, email address and street address. You may choose to share personal information with us in the course of benefitting from our services or participating in our programs. We will collect and secure the personal information you voluntarily share with us. You may furnish us with your personal information when creating an account with Medtipster, when requesting information or consenting to specific services, and when participating in our programs.
Sensitive Information
Sensitive information is any healthcare information that you may share with Medtipster. This includes information such as medication names and medical conditions. You may decide to share sensitive information with us in order to receive greater benefit from our services or to participate in our programs. We will collect and secure the sensitive information you voluntarily share with us. You may share sensitive information with us when searching our databases, requesting alerts, asking questions, requesting information or participating in our promotions.
OTHER INFORMATION
Cookies
Cookies are pieces of information that we place on your computer when you visit our website or click through to our site from another website. Cookies enable us to serve you better by facilitating your visits to our site. We understand that not everyone wants to permit the use of cookies. The Help section on your browser explains how to adjust your browser settings to prevent cookies from being stored on your computer. If you click on any banners or advertisements of outside entities displayed on our website these entities may place cookies on your computer. We do not control these cookies, and you should check the privacy policies of these outside entities to learn if and how they will use your information.
Session Logs
Session logs track your movement when visiting our website, as well as information about your browser, operating system and internet information. Session logs track how you arrive at our website and what you do when you are here. Session logs assist us in managing our website, enhancing the Medtipster experience for you, and in marketing and other efforts. If you click on any banners or advertisements of outside entities displayed on our website, these entities may use session logs to track your browsing activities. We do not control these session logs, and you should check the privacy policies of these outside entities to learn if, and to what extent, they will track your Internet activity.
INFORMATION YOU SHARE ABOUT YOUR FRIENDS
You may ask Medtipster to notify your friend about medtipster.com or any of our services or programs. In the event you do so, we will only use your friend's personal information for the purpose for which you provide it to us. If and when your friend creates their own Medtipster account or otherwise shares their information with us, their information will be protected as provided herein.
Notice: Third Party Advertising
Some of the advertisements and other services that appear on our website are delivered to you by Internet advertising companies. These companies utilize certain technologies, such as cookies and session logs, to deliver advertisements and marketing messages to you, and to collect anonymous information about your visit to our sites and other websites.
HOW WE USE YOUR INFORMATION
We may use and disclose your information to the extent that we, in good faith, believe is required by law, and to provide the service(s) you request from us. Also, in the event a part or all of Medtipster's business is sold, we may transfer your information in the sale. Other than this, we will never share your personal information with another party without your permission.
Private Information
We may use your private information for the purpose(s) of which you provided it to us. You determine why you share your private information with us. You may elect from services such as (i) seeking where and how certain medications can be obtained at a low price or at a discount, (ii) receiving notifications when medications have been made available through discount drug programs, (iii) receiving notifications when other healthcare services (such as flu shots, vaccines, etc.) are made available by providers, (iv) receiving information related to certain medical conditions, (v) receiving alerts when information related to certain medical conditions are posted on our website, (vi) receiving offers of products or services related to certain medications and/or medical conditions, (vii) participating in our programs, (viii) receiving notification of new features and services offered by us, (ix) communicating with us. We may also use your private information to send you information about your relationship with Medtipster and/or to notify you of programs or promotions applicable to you. In order to provide our services, we occasionally provide information to other entities that work on our behalf.
Other Information
We may use other information collected about you to enhance our website and services. We also may use other information collected about you for research, product or service development and business purposes, including diagnosing technical problems and marketing efforts.
De-identified Information
We may use information that has been de-identified for research, product or service development or other business purposes. In addition, we may share de-identified information with outside entities.
Note: Other Websites
Medtipster is not responsible for the activities of other websites. Medtipster makes no representation as to the policies or practices of any outside entity that may have a display on our website, with regard to their data collection, information use or any other activities. We recommend that you view the privacy policy of any websites you visit.
Note: Certain Features of Medtipster's Website
Certain features of our website, including the interactive map service, are provided through the service of other websites. We make no representation as to the policies or practices of these websites with regard to your information, and refer you to the privacy policy of these outside entities. The interactive map service is provided with Microsoft's Bing or Google's map service. Please see Microsoft's and Google's privacy policies for information on how Microsoft and Google collect and use your information.
ACCEPTANCE OF PRIVACY POLICY
By using our website and/or furnishing us with any of your information, you affirm that you have read and understand the terms contained in our Privacy Policy as currently in effect, and agree that we may collect, use and disclose your information in accordance with our Privacy Policy as currently in effect, and as required by law. If you do not agree with these terms, do not provide any private information to us and leave this website immediately. If you decide in the future to withdraw your consent you must notify us, erase any of the private information contained in your Medtipster account and request that we delete your account. We reserve the right to make changes to this Privacy Policy, and may do so by posting any revisions on our website. Thus, we recommend you periodically visit our site so that you are up-to-date on the latest version of our Privacy Policy.
HOW WE SECURE YOUR INFORMATION
Information you provide us is securely transmitted through the use of extended validation secure socket layer encryption. Our entire website is secured with this high level of encryption, so wherever on our website you are, any information you share with us with be securely transmitted. All information retained by Medtipster is stored on a secure server. Medtipster is not responsible for the security of information transmitted to us through email. Such information will only be protected to the extent your email and email transmission protocol are protected. Once the information contained in the email reaches us, we will protect the information in accordance with the applicable provisions set forth herein.
UPDATING YOUR INFORMATION
To view, update and change your personal information, you may log into your Medtipster account. You may also change the purpose(s) for which we use your private information by logging into your Medtipster account or notifying us via email. You can stop the delivery of email from Medtipster by following the instructions in the email you receive. We are not responsible for the accuracy of any information you enter into your account. We will extend the protections outlined herein to the information you share with us. By creating a Medtipster account you agree not to share your personal login information to any other individual. We are not responsible for actions taken by others with whom you share your personal login information with respect to your account information, or for actions taken by Medtipster with respect to or in reliance on your private information as affected by such individuals. By requesting notification from Medtipster for a service offered through our website, or by participating in one of our programs, you assert that any addresses you list as your own are your own, and that you are permitted to receive personal messages at those addresses.
Legal Statement
Legal Statement
MEDICAL DISCLAIMER
The information contained on medtipster.com is not professional advice. You should seek the professional advice of your doctor and your pharmacist before switching to a new medication, changing dosage or instructions, or before taking any medication whatsoever. The information contained on medtipster.com is being provided to you gratuitously, and creates no recommendations or warranties to you whatsoever. medtipster.com makes no representation as to the efficacy of medications, potential side effects, the viability of medication alternatives or of any other nature. Any and all questions about medications should be directed to your doctor and pharmacist. You are responsible for discussing all of the medications you are taking with your doctor and pharmacist to check for any potential interactions or adverse effects. Neither medtipster.com, nor any of the individual employees, operators, developers, sponsors or anyone connected to medtipster.com can take any responsibility for the results or consequences of any attempts to use or adopt any information presented on this website.
NOTHING ON MEDTIPSTER SHOULD BE CONSTRUED AS AN ATTEMPT TO OFFER OR RENDER A MEDICAL OR PHARMACEUTICAL OPINION.
CONTENT DISCLAIMER
Please be aware that any information you may find on medtipster.com is subject to change, and may be inaccurate. The contents of medtipster.com, your use of the website, and your use of its contents creates no guarantee, agreement, offer, contract or understanding whatsoever. Any information you obtain from medtipster.com should be independently confirmed. medtipster.com is not responsible for content on external websites.
COPYRIGHT, TRADEMARK AND NO LICENSURE
Any of the trademarks, service marks, collective marks, design, page headers, images, logos, illustrations, graphics, text or similar content are subject to the intellectual property rights or licenses held by medtipster.com or other third parties. Medtipster.com reserves all intellectual property rights with respect to such items. You may view and print selected portions of the content, provided you do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any materials is transferred to you as a result of your use or viewing of materials. You may not reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from medtipster.com.
MEDTIPSTER/FREE PROGRAM DISCLAIMER
Actual copay may vary based on member's pharmacy benefit plan and medication dispensed.